The race issues raised by the Duke and Duchess of Sussex in their interview with Oprah Winfrey are "concerning" and "taken very seriously", Buckingham Palace has said.
In a statement, the Palace said "recollections may vary" but the matters will be addressed privately.
Meghan told Oprah Harry had been asked by an unnamed family member "how dark" their son Archie's skin might be.
The Palace said the Sussexes would "always be much loved family members".
The response from Buckingham Palace came after crisis meetings involving senior royals.
The Palace had been under growing pressure to respond to the interview in which Meghan - the first mixed-race member of the modern Royal Family - said that questions had been asked about their son's skin colour.
